Oswestry company Aico, is delighted to announce that they are the proud winners of ‘Best Training Provider’ and ‘Best Customer Service’ (Brand) at the 2021 Electrical Wholesaler Awards, voted for by industry professionals. The Electrical Wholesaler Awards champion innovative brands, outstanding wholesalers, suppliers, and exceptional professionals within the electrical industry. 


The European market leader in home life safety achieved the accolade ‘Best Training Provider’ for the third time for their training scheme Expert Installer previously winning the award in 2018 and 2020. To date, Aico’s Expert Installer training scheme has trained over 30,000 industry professionals in domestic Fire Alarm specification and installation and is Fire Industry Association CPD certified enabling installers to earn CPD time for free. 2020 saw the Expert Installer training go digital – with the unprecedented times caused by the pandemic, Aico revamped their training scheme to be delivered online as a free, easily accessible webinar. Following the success of the Expert Installer training scheme, Aico have released a dedicated online community for their installers ‘Aico Installer Community Online’ which encourages further learning through a points-based rewards system.


Andy Speake, Aico’s National Technical Manager who is responsible for much of the content displayed in the training commented “We always strive to be the market leader in everything we do, and education is no exception. We have always been particularly proud of our Expert Installer training having recently had it accredited by the Fire Industry Association, it is a real honour to win this prestigious award yet again.”


The second award for the ‘Best Customer Service’ award is presented to a brand that has demonstrated outstanding customer service and commitment to going the extra mile. Aico’s ethos is to deliver education, quality, service, and innovation in everything that they do, and this is evident in their commitment to providing exceptional customer service, from their dedicated Regional Specification Managers consulting on bespoke alarm specifications, to devoted in-house teams for after-sales support. 


Aico’s Internal Sales manager Kelly Hodgetts added “We are extremely proud of the service we provide for our customers and are often commended on having real people answering the telephones in times where automated services are the norm. We spend a lot of time training and supporting our customer service teams to ensure they are offering correct and up to date advice and were delighted to have won the customer service award, as voted for by those we serve.”


It was nearly a triple award win for Aico as they also received special recognition in the ‘Best New Product’ category with their innovative Ei1000G SmartLINK Gateway. Providing a ground-breaking solution for landlords, the SmartLINK Gateway gives access to real-time data insight into the status of the Smoke, Heat, and Carbon Monoxide alarm systems across entire housing stock.

Pictured: left to right: Kelly Hodgetts, Sales Office Manager and Andy Speake, National Technical Manager with EW Awards trophies for ‘Best Customer Service (Brand)’ and ‘Best Training Provider’.