Staff Nurse Natalie Carr has won the latest Health Hero Award at The Robert Jones and Agnes Hunt Orthopaedic Hospital after being commended by her colleagues for making a patient’s final wish come true.

Natalie is part of the team on Powys Ward – one of the orthopaedic surgery wards, which is currently looking after trauma patients during the covid-19 pandemic – and received three nominations from Heather Owen, Powys Ward Manager; Adam Woodcock, Therapy Support Worker; and Callum MacLennan, Trauma Co-ordinator.

Regular orthopaedic surgery has been halted at RJAH, and instead has taken on orthopaedic trauma work – offering the service for Shropshire and Telford & Wrekin, as well as a small amount from North Wales.

This has helped to free up capacity in the acute hospitals to manage an influx of covid-19 patients.

Callum, who has been redeployed to the Oswestry-based hospital from The Shrewsbury and Telford Hospital, said: “A patient was admitted to Powys Ward following a fall at home, and after becoming unwell following an operation, the decision was made to putt his patient on an end-of-life pathway.

“The patient had one final wish – to pass away at home, surrounded by his family. The patient and their family had been told this wouldn’t be possible, but Natalie decided to take on the task.

“She contacted Severn Hospice for guidance from their at home service, who gave Natalie contact information and other support to make it possible. Within six hours, she had arranged equipment, care, home oxygen, medication and transport.”

Heather added: “Natalie shown real compassion and care when helping the patient to get home – I’m very proud of her.”

Adam said: “She went above and beyond to send the patient home with his family.”

Natalie received her award from Stacey Keegan, Acting Chief Executive at the Oswestry-based hospital, alongside her colleagues on Powys Ward.

Natalie said: “Receiving the Health Hero Award was such a shock to me, and whilst I am so grateful, I was simply doing my job as a nurse and making a patients’ final dream come true.

“I would like to thank Heather, Adam and Callum for nominating me and the wonderful team on Powys Ward for supporting me every day.”

Stacey said: “The dedication and care Natalie shows towards our patients is truly inspiring. She went above and beyond to make a patient’s final wish come true, and for that, she should be extremely proud of herself.

“I’m delighted to announce her as the Health Hero Award winner for May.”

Pictured: Natalie Carr, Staff Nurse, receiving her Health Hero Award from Stacey Keegan, Acting Chief Executive, alongside her colleagues on Powys Ward.