It’s not just clinical staff at Oswestry’s specialist orthopaedic hospital who are celebrated for high-quality care to patients – as one of the Medical Secretaries knows, after being awarded with November’s RJAH Stars Award.
Julie Rae, who is Medical Secretary to Consultant Surgeon Mr Simon Hill, has been recognised for her hard work and support to patients through the monthly staff award at The Robert Jones and Agnes Hunt Orthopaedic Hospital.
She was selected as November’s winner by Stacey Keegan, Chief Executive, after being nominated by patient David Davies.
David said: “Julie goes above and beyond her role as secretary to Mr Hill. If I need to know something she will help and she will respond with ‘if you need any help, you know where we are and don’t hesitate in calling’.
“Behind every brilliant Consultant is an even brilliant Secretary.”
Georgi Norris, Administration Services Manager, said: “Julie has been part of the Medical Secretarial Team for over 10 years and been a Senior Medical Secretary for more than 2 years now. Julie is a very caring member of our team and, as Secretaries, we are often the first port of call for patients seeking help, advice, and reassurance.
“Julie demonstrates our Trust Values through her work, and it comes as no surprise that Julie has been selected as an RJAH Stars winner. This is well deserved, and we are proud for a member of our secretarial team to have the recognition of all her hard work and dedication.”
The RJAH Star Award is presented to staff across the hospital after being nominated for going above and beyond.
Julie said: “I’m absolutely stunned and very overwhelmed to receive this accolade. I could not do my job properly without the support of all the Healthcare Records team, Admissions Department, Appointments, Mr Hill and all my wonderful colleagues.
“It is particularly special that this nomination came from one of Mr Hill’s patients – be kind and make time for people.”
She was presented with her award, consisting of a keepsake certificate, box of chocolates, and a voucher donated by the League of Friends, by Stacey, who said: “Teams like the Medical Secretaries tend to work under the radar, and the reality is, we would struggle to function day-to-day without their hard work behind the scenes to support our patients.
“Julie winning November’s RJAH Star Award is also extra special, as she was nominated by a patient.
“Well done to Julie – and the wider Medical Secretary Team – we couldn’t do it without you.”
Pictured: Julie Rae, Medical Secretary, being presented with the RJAH Stars Award from Stacey Keegan, Chief Executive.